When adding a new user (new window), turn the Private switch on. How to designate a new user as a private user The administrator cannot change their password for them. They will ask you a few questions, and once they determine that you are the real owner of the account, they will help you with a password reset. This video will guide you through the exact steps and make su. If you forgot your ProtonMail account password, and you have no recovery email, then please contact our customer support team for help. If a private user loses or forgets their password, they must reset it using their recovery email address. In this video I am going to guide you How To Reset ProtonMail Password. To do this, you would need to delete the user account entirely and then recreate it. Administrators will not be able to access a private user’s messages.Īdministrators cannot change a private user into a non-private user. A private user’s messages can only be accessed with that user’s login credentials. Proton Mail cannot access the emails of ANY user of your organization, including non-private users.Īs an administrator, you can designate a user as a private user when you add them or at a later time. Only administrators can access the messages of your organization’s non-private users. This might be desirable for employee oversight and compliance reasons. ProtonMail advertises itself as the world's largest secure email service, and yet it recently shared the IP address and device details of a customer with Swiss and French authorities, which led. īy default, all users are non-private, which means their emails can be read by any organization administrator (new window). These users can be either non-private users or private users.

If you have a Proton for Business (new window) plan, you can create an organization (new window) and add users (new window) to it.

Protonmail forgot username